Jennifer Lopez Kouchis

ORNL Federal Credit Union

Jennifer Lopez Kouchis serves as the Chief Strategy & Growth Officer at ORNL Federal Credit Union, based in Eastern Tennessee. 

A nationally recognized leader in the financial services industry, Jennifer brings more than 25 years of experience and a reputation for dynamic, authentic, and collaborative leadership. She is known for driving innovative solutions and strategic initiatives while fostering a positive, member-focused organizational culture. 

Jennifer’s deep commitment to the credit union mission and passion for member-centric values have been the foundation of her career. She has overseen diverse areas of financial services, including lending, technology innovation, sales, operations, secondary marketing, product delivery, and credit union service organizations (CUSOs). 

Throughout her career, Jennifer has championed inclusion through product development, led strategic planning initiatives, and advocated for mission-driven growth. She has served on the boards of Retreaded and Habitat for Humanity and currently sits on the board of the National POW/MIA Memorial and Museum. Additionally, she has been actively engaged with Global Women’s Leadership Network (GWLN) and World Young Credit Union Professionals (WYCUP) programs. 

In 2025, Jennifer joined the Worldwide Foundation Board of Directors, further extending her impact on the global credit union movement.